Master services agreement, terms and conditions for Managed Security Services, Managed Detection and Response services and other type of Managed Services.

Service Level Agreements, terms and conditions for Managed Security Services, Managed Detection and Response services and other type of Managed Services.

Rules of Engagement, terms and conditions for Cybersecurity Assessment such as VAPT, Application Security Testing, Digital Forensics etc.

Standard and premium support deliverables, Service Level Agreements, terms and conditions.

Professional services, training and Technical Account Manager (TAM) services, terms and conditions.

Infinity Cybersec’s SaaS Terms of Service and Software License Agreement – Direct Agreement

Service Level Commitment

August 2024

Infinity Cybersec commits to provide 99.9% uptime with respect to the SaaS Software during each month of the Term, excluding periods of unavailability due to Excluded Items. If in any calendar month this uptime commitment is not met by Infinity Cybersec and Licensee was negatively impacted (i.e., attempted to log into or access the SaaS Software and failed due to the downtime of the SaaS Software not due to an Excluded Item), Infinity Cybersec shall provide Licensee, as Licensee’s sole and exclusive remedy, a service credit equal to the following:

• Uptime of at least 99.9%: NO CREDIT

• Uptime between 97%-99.9%: 5% of the monthly fee for the SaaS Software

• Uptime between 95%-97%: 10% of the monthly fee for the SaaS Software

• Uptime between 90%-95%: 20% of the monthly fee for the SaaS Software

• Uptime between 80%-90%: 30% of the monthly fee for the SaaS Software

• Uptime of less than 80%: 50% of the monthly fee for the SaaS Software

Downtime shall begin to accrue as soon as Customer notifies Infinity Cybersec that downtime is taking place and will continue to accrue until service is restored.  Credit is triggered for each period of 60 consecutive minutes of downtime, provided that no more than one such credit will accrue per day.  If Customer requests maintenance during these hours, the SLA calculation will exclude periods affected by such maintenance.  Any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Infinity Cybersec will also be excluded from the calculation.

Exclusions

Infinity Cybersec shall not be responsible for any unavailability of the SaaS Software caused by the following (none of which shall constitute downtime) (collectively, “Excluded Items”):

• Scheduled maintenance.

• Any emergency maintenance if Licensee is notified of such emergency maintenance at least two days in advance.

• The inability, through no fault of Infinity Cybersec, of Licensee to access the internet or properly use the SaaS Service.

• Any force majeure event impacting Licensee or Infinity Cybersec.

• The hardware, software, servers, networks, or other infrastructure of Licensee, including as a result of any bugs, errors, breakdowns, or faults of any of the foregoing, or outdated software or firmware; or

• Limitations on the bandwidth of Licensee’s internet connection or the failure of the internet connection to handle the number of users accessing the SaaS Software.

Credit Request

To receive a credit under this Addendum, Licensee must request the credit directly by sending an email to Infinity Cybersec at support@icyber.com.sg within five days of the end of the applicable month. If Licensee is past due or in default with respect to any payment or any material contractual obligations to Infinity Cybersec, Licensee shall not be eligible for any credit under this Addendum. Infinity Cybersec shall calculate any service level downtime using Infinity Cybersec’s system logs and other records.

Updates

This Addendum may be amended by Infinity Cybersec in its sole discretion but only after providing thirty days advance notice to Licensee. Notices will be sufficient if provided to a user designated as an administrator of Licensee’s account either: (a) as a note on the screen of the SaaS Software presented immediately after completion of logging in, or (b) by email to the registered email address provided for the administrator(s) for Licensee’s account.

This privacy policy has been compiled to better serve those who are concerned with how their personally identifiable information (PII) is being used online.

Infinity Cybersec may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website at https://icbyer.com.sg

Our Mission

Infinity Cybersec is dedicated to securing and protecting the world of cybersecurity. We support security and IT professionals in overcoming challenges such as alert fatigue, vendor proliferation, and chronic staffing shortages. Our commitment extends beyond our core business objectives to acting as a responsible and ethical participant in the global community.

We recognize our impact on the world, including our employees, customers, suppliers, communities, and the environment. Infinity Cybersec is committed to operating sustainably—economically, socially, and environmentally—while considering the interests of all stakeholders.

Our Standard

Since our founding, Infinity Cybersec has maintained a commitment to being a responsible corporate citizen and a positive contributor to the global community. We hold our employees to the highest ethical standards and strive to positively impact the people we work with, the customers we serve, and the communities we live in.

Our values are reflected in our policies and actions, empowering personal and professional growth for all employees, embracing diversity and inclusion, and adhering to responsible business practices with clients and suppliers. We give back to our communities through philanthropy, volunteering, and personal engagement.

Our Actions

Infinity Cybersec represents the highest standards of ethics and professionalism. We continuously review global best practice guidelines and standards, stay informed about current environmental issues, and work alongside our employees to improve the environment and minimize our impact through sustainable practices.

Our social responsibilities include both compliance and proactiveness. We uphold all legal requirements and respect community values and laws. We emphasize and recognize human rights locally and globally, engaging with communities through volunteering, community service, pro-bono work, and philanthropy, while protecting and respecting the natural environment through our actions and policies.

For our employees, we foster diversity and inclusion by empowering all team members to share their perspectives and experiences. Our policies regarding employment, hiring, promotion, compensation, and internships are not based on race, color, sex, age, religion, national origin, disability, military status, sexual orientation, gender identity, marital status, source of income, parental status, housing status, or any other protected status. We strongly encourage women, people of color, veterans, individuals with disabilities, and members of the LGBTQ community to join Infinity Cybersec and live our shared values.

Our Commitments

At Infinity Cybersec, we will:

- Respect and uphold applicable local, state, and federal laws

- Honor and review all internal policies for responsible implementation

- Ensure all business transactions and relationships are legitimate and free of influence and bribery

- Maintain transparency and openness in all partnerships and collaborations

- Recognize privacy as a fundamental right and comply with all privacy laws, respecting the management of personal data

Our Reach

Operating in several countries, Infinity Cybersec intends to comply with all applicable legal requirements. If a policy conflicts with local legal requirements, we will develop country-specific policies to accommodate differing regulations and legal requirements.

If you would like to request access, amend, move, or delete any personal information we have about you, you can send email to support@icyber.com.sg request.  Our privacy team will respond as soon as possible.

Singapore residents have the right to ask us for a notice identifying the categories of personal information we share with third parties for marketing purposes. Singapore residents can exercise this right by submitting a written request at Infinity Cybersec Office.

End of Life Announcement (EOLA): Issuance of an EOLA marks the beginning of the EOL life cycle for a software product.